Refund policy

Exchange Policy

Effective Date: July 2026

At Stirax, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Who Can Exchange?

We offer exchanges for items that are:

  • Defective or broken — arrived damaged or stopped working
  • Wrong color or variant — you ordered one color but received another
  • Changed your mind — the item isn't what you expected

Exchange Timeline

You have 7-14 days from the date of delivery to request an exchange.

Requests submitted after 14 days cannot be processed. We recommend contacting us as soon as possible if you need an exchange.

How to Request an Exchange

  1. Email us at info@stirax.com with:
    • Your order number
    • Photo(s) of the item (if defective)
    • Reason for exchange
    • Preferred replacement color/variant
  2. Wait for approval — we'll respond within 2 business days
  3. Ship back the item — we'll provide a return shipping address
  4. Receive your replacement — once we receive and inspect your return, we'll ship the new item

Shipping Costs

Important: Customer is responsible for return and replacement shipping costs.

  • Return shipping: You pay to ship the item back to us
  • Replacement shipping: You pay to ship the new item to you

Condition Requirements

Items must be:

  • Unworn and unused (except defective items)
  • In original packaging if possible
  • With all tags attached

Items that show signs of heavy use may not qualify for exchange.

What's NOT Eligible for Exchange

  • Items damaged by customer misuse or neglect
  • Items without proof of purchase
  • Requests made after 14 days
  • Items that have been resold

Questions?

For any questions about our exchange policy, contact us at:

We're here to help! 💚